PENGARUH KEPEMIMPINAN MELAYANI DAN BUDAYA ORGANISASI GEREJA DIMEDIASI KUALITASLAYANAN JEMAAT GEREJA TERHADAP LOYALITAS JEMAAT: STUDI KASUS SINODE GEREJA BETHEL INDONESIA JABODETABEK
Article Sidebar
Published
Jan 27, 2026
Main Article Content
Abstract
Penelitian ini bertujuan untuk mengkaji faktor-faktor yang memengaruhi loyalitas jemaat dalam konteks gereja urban di Indonesia, dengan fokus pada peran Kepemimpinan Melayani, Budaya Organisasi Gereja, dan Kualitas Layanan Jemaat sebagai variable mediasi. Menggunakan pendekatan kuantitatif dengan metode Structural Equation Modeling (SEM), penelitian ini menganalisis data dari 210 responden jemaat yang aktif melayani dalam berbagai peran pelayanan gerejawi. Hasil penelitian menunjukkan bahwa Kepemimpinan Melayani dan Budaya Organisasi Gereja memiliki pengaruh signifikan secara langsung terhadap Loyalitas Jemaat, sementara Kualitas Layanan berperan sebagai variabel mediasi yang memperkuat hubungan tersebut. Penelitian ini tidak hanya mengisi celah teoretis dalam literatur teologi pastoral dan manajemen organisasi keagamaan, tetapi juga memberikan rekomendasi praktis bagi pemimpin gereja untuk mengembangkan model pelayanan yang lebih inklusif, responsif, dan berpusat pada relasi. Studi ini merekomendasikan penguatan pelatihan kepemimpinan melayani, revitalisasi budaya organisasi berbasis nilai, dan peningkatan kualitas layanan pastoral sebagai strategi untuk memperkuat loyalitas jemaat di era kontemporer.
Article Details
How to Cite
[1]
L. A. Tambunan, F. O. Lontoh, and T. Timotius, “PENGARUH KEPEMIMPINAN MELAYANI DAN BUDAYA ORGANISASI GEREJA DIMEDIASI KUALITASLAYANAN JEMAAT GEREJA TERHADAP LOYALITAS JEMAAT: STUDI KASUS SINODE GEREJA BETHEL INDONESIA JABODETABEK”, JURNAL EDUCATION AND DEVELOPMENT, vol. 14, no. 1, pp. 694-703, Jan. 2026.
Section
Artikel
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
References
Ady, J., Lubis, P., & Pasaribu, M. (2022). The Influence of Servant Leadership on Work Performance Through Knowledge Sharing and Work Motivation on Employees (Vol. 1, Issue 1).
Ardiyanto, Y., & Sartika, M. (2024). Menerapkan Prinsip Service Excellent Dalam. 5(2), 94–111.
Djainul Arifin, M. (2024). JMK (Jurnal Manajemen dan Kewirausahaan) Analysis of Employee Loyalty, Work Discipline and Employee Skills on Performance Improvement through SOP. JMK (Jurnal Manajemen dan Kewirausahaan), 9(2), 158–172. https://doi.org/10.32503/jmk.v9i2.5188
Du Plessis, A., & Nkambule, C. (2020). Servant leadership as part of spiritual formation of theological students in contextualisation of 21st century theological training. HTS Teologiese Studies / Theological Studies. https://doi.org/10.4102/hts.v76i2.5959
E. Longman III Tremper and Garland David. (2008). The Expositor’s Bible Commentary (G. M. A, Ed.; Revised Ed). Zondervan Publishing House.
Eko, B., Program, B., Manajemen, S., Ekonomi, F., & Bisnis, D. (2020). ANALISIS PENGARUH DIMENSI KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN APOTEK KIMIA FARMA RANTAUPRAPAT.
Eunil Park and Ki Joon Kim. (2018). What drives “customer loyalty”? The role of corporate social responsibility. Sustainable Development, 27(3).
Eva, N., Robin, M., Sendjaya, S., van Dierendonck, D., & Liden, R. C. (2019). Servant Leadership: A systematic review and call for future research. Leadership Quarterly, 30(1), 111–132. https://doi.org/10.1016/j.leaqua.2018.07.004
Ezra, T. (2019). Penerapan Pola Pelayanan yesus. https://doi.org/https://www.researchgate.net/profile/Ezra-Tari/publication/331545434_PENERAPAN_POLA_PELAYANAN_JESUS/links/5c7f557c92851c695058cf10/PENERAPAN-POLA-PELAYANAN-JESUS.pdf
Frisdiantara Christea. (2013). jmm,+Journal+manager,+3+-+Christea+dan+Andi (1). Modernisasi, 9(2), 106–119. https://doi.org/https://doi.org/10.21067/jem.v9i2.201
Funga, Y. I., Joseph, & Sambu, K. (2023). The Role Of Servant Leadership In The African Church Environment. International Journal of Scientific and Research Publications. https://doi.org/10.29322/ijsrp.13.03.2023.p13542
Givens, R. J. (2012). The study of the relationship between organizational culture and organizational performance in non-profit religious organizations. International Journal of Organization Theory and Behavior, 15(2), 239–269. https://doi.org/10.1108/IJOTB-15-02-2012-B004
Greenleaf, R. K. (2019). The Servant as Leader. In Leadership. paulist Press. https://doi.org/10.2307/j.ctvpg85tk.36
Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). An Introduction to Structural Equation Modeling (pp. 1–29). https://doi.org/10.1007/978-3-030-80519-7_1
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Hirschman, A. O. . (1970). Exit, voice, and loyalty : responses to decline in firms, organizations, and states. Harvard University Press.
https://www.sabda.org. (1974). Sabda.org. LAI TB. https://sabda.org/
Huang, A. H. (2022). Olah data SEM dengan LISREL, AMOS atau SMART PLS? GLOBALSTATS ACADEMIC: Statistic Consultant for Academic Research.
Huwae, L. H., Chandra Purba, B., Kelana, B., Tinggi, S., Pelita, A., & Ciranjang, H. (2023). Pengaruh Budaya Organisasi terhadap Efektivitas Manajemen Gereja. Jurnal Ilmiah Teologi Dan Pendidikan Kristen, 1(4), 54–68.
J. P. Verma, & Priyam Verma. (2024). Introduction to SPSS and AMOS Software (pp. 13–34).
Jesicca Amelia. (2024). Pengaruh Kualitas Pelayanan Dan Harga Terhadap Loyalitas Pengguna Jasa Angkutan Penyeberangan Dengan Kepuasan Sebagai Variabel Mediasi. Thesis, 3.
Kambey, R. (2022). Kepemimpinan Gereja Berdasarkan Efesus 4:11-16 dan Implikasi dalam Menjalankan Fungsi Kepemimpinan Hamba Tuhan. Jurnal Ilmu Teologi Dan Pendidikan Agama Kristen, 3(1), 18. https://doi.org/10.25278/jitpk.v3i1.577
Kotler Philip, & Keller Kevin lane. (2017). Kualitas Layanan. In Marketing Management (13th ed.). Pearson Publishing.
Lauren, K., & Henson, J. (2021). Jesus as Humble Servant. Biblical Organizational Leadership. https://doi.org/10.1007/978-3-030-69929-1_6
Lontoh, F. O. L., & Chia, P. S. (2023). The Role of Preaching in Congregational Organizational Commitment: GKI Dasa Surabaya’s Case Study. Pharos Journal of Theology, 104(1). https://doi.org/10.46222/PHAROSJOT.10414
Martin B. Dainton. (1994). Gereja dan Bergereja apa dan bagaimana? (M. B. Dainton, Ed.; 1st ed.). Yayasan Komunikasi Bina Kasih.
Matthew, H. (1980). Matthew Henrys Commentary; On the whole Bible in One Volume. In C. L. F (Ed.), Mathew Henrys Commentary (23rd ed., p. 183). Zondervan Publishing House.
Mappanna, A. (2023). Membangun Budaya Organisasi Gereja. https://www.academia.edu/102694716/MEMBANGUN_BUDAYA_ORGANISASI_GEREJA_Oleh_Ampera_Matippanna
Natalia. (2019). Peran Manajemen Gereja dalam Meningkatkan Efektivitas Pelayanan di Gereja Masehi Injili di Minahasa". Jurnal Teologi Fidei et Ratio, 4(1), 45–58.
Pakpahan, B. J. (2022). Partisipasi aktif dalam ibadah online sebagai tanda persekutuan. Kurios, 8(1), 42. https://doi.org/10.30995/kur.v8i1.467
Paulin Maureel Titiheru, Irene Ludji, S. J. (2023). Tinjauan Etika Kepemimpinan Kristen Terhadap Kolegialitas. Jurnal Teologi Dan Kepemimpinan Kristen, 8(1), 1–18.
Phuong Do-Thi, & Ivy Do. (2022). Quantitative Methodology: Applied Modeling by Using AMOS (Step-By-Step. In Quantitative Methodology: Applied Modeling by Using AMOS (Step-By-Step),” (pp. 645–660).
Saiyidi Mat Roni, & Hadrian Geri Djajadikerta. (2021). Data Analysis with SPSS for Survey-based Research. In Data Analysis with SPSS for Survey-based Research (1st ed., Vol. 1). Springer Nature Singapore Pte Ltd. 2021.
Silaban Pantas H. (2019). Laporan Hasil Penelitian PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN WARGA JEMAAT PADA GEREJA RESORT 1 BANUA NIHA KRISTEN PROTESTAN. epository.uhn.ac.id/bitstream/handle/123456789/4779/PANTAS%20(GANJIL%202018_2019).pdf?sequence=3
Simon and Poluan. (2021). Model Kepemimpinan yang ideal dalam penataan Organisasi. SHAMAYIM: Jurnal Teologi Dan Pendidikan Kristiani, 1(2), 133–147.
Sugiyono. (2023). Metode Penelitian (2nd ed.). Alfabeta.
Tambunan, L. A. (2022). Analisis Gaya Kepemimpinan Perempuan di Era Modern.
Tambunan, L. A. (2025a). Hubungan Kualitas Layanan Gereja terhadap Loyalitas dan Komitment Jemaat. https://www.academia.edu/129795674/Hubungan_Kualitas_Layanan_Gereja_terhadap_Loyalitas_dan_Komitment_Jemaat
Tambunan, L. A. (2025b). Kepemimpinan Hamba dalam Konteks Pelayanan Gereja: Sebuah Kajian Teologis dan Praktis. https://www.academia.edu/129788598/Kepemimpinan_Hamba_dalam_Konteks_Pelayanan_Gereja_Sebuah_Kajian_Teologis_dan_Praktis_Oleh
Tanugraha, Y., Yulien, F., Havish, F., & Hadi, T. (2024). Servant Leadership: Biblical Evidences and Path to Organizational Effectiveness. Indonesian Journal of Christian Education and Theology. https://doi.org/10.55927/ijcet.v3i4.11949
Theofilus, J. A., & Tamburian, H. H. D. (2020). Gaya Komunikasi Pemimpin Jemaat Gereja Every Nation Jakarta dalam Membangun Loyalitas Jemaat. Koneksi, 4(2), 352. https://doi.org/10.24912/kn.v4i2.8180
Titiheru, P. M., Ludji, I., & Julianto, S. (2023). Tinjauan Etika Kepemimpinan Kristen Terhadap Kolegialitas Pelayan Di GPIB ATK Ambarawa. HARVESTER: Jurnal Teologi Dan Kepemimpinan Kristen. https://doi.org/10.52104/harvester.v8i1.111
Yengkopiong, J. P. (2023). Biblical Foundation of Servant Leadership: An Inner-Textural Analysis of Mark 10:41-45. East African Journal of Traditions, Culture and Religion, 6(1), 40–55. https://doi.org/10.37284/eajtcr.6.1.1212
Zhang, J. (2023). A STUDY ON THE IMPACT OF ORGANIZATIONAL SUPPORT ON EMPLOYEE LOYALTY: USING ORGANIZATIONAL IDENTITY AS A MEDIATION. In The EUrASEANs: journal on global socio-economic dynamics (Vol. 6, Issue 43). https://www.euraseans.com/6
Zwijze-Koning, K., & De Roest, H. P. (2023). Auditing Congregational Health: Exploring Members’ Well-Being in the Church and Commitment to the Congregation. Religions, 14(10). https://doi.org/10.3390/rel14101236
Ardiyanto, Y., & Sartika, M. (2024). Menerapkan Prinsip Service Excellent Dalam. 5(2), 94–111.
Djainul Arifin, M. (2024). JMK (Jurnal Manajemen dan Kewirausahaan) Analysis of Employee Loyalty, Work Discipline and Employee Skills on Performance Improvement through SOP. JMK (Jurnal Manajemen dan Kewirausahaan), 9(2), 158–172. https://doi.org/10.32503/jmk.v9i2.5188
Du Plessis, A., & Nkambule, C. (2020). Servant leadership as part of spiritual formation of theological students in contextualisation of 21st century theological training. HTS Teologiese Studies / Theological Studies. https://doi.org/10.4102/hts.v76i2.5959
E. Longman III Tremper and Garland David. (2008). The Expositor’s Bible Commentary (G. M. A, Ed.; Revised Ed). Zondervan Publishing House.
Eko, B., Program, B., Manajemen, S., Ekonomi, F., & Bisnis, D. (2020). ANALISIS PENGARUH DIMENSI KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN APOTEK KIMIA FARMA RANTAUPRAPAT.
Eunil Park and Ki Joon Kim. (2018). What drives “customer loyalty”? The role of corporate social responsibility. Sustainable Development, 27(3).
Eva, N., Robin, M., Sendjaya, S., van Dierendonck, D., & Liden, R. C. (2019). Servant Leadership: A systematic review and call for future research. Leadership Quarterly, 30(1), 111–132. https://doi.org/10.1016/j.leaqua.2018.07.004
Ezra, T. (2019). Penerapan Pola Pelayanan yesus. https://doi.org/https://www.researchgate.net/profile/Ezra-Tari/publication/331545434_PENERAPAN_POLA_PELAYANAN_JESUS/links/5c7f557c92851c695058cf10/PENERAPAN-POLA-PELAYANAN-JESUS.pdf
Frisdiantara Christea. (2013). jmm,+Journal+manager,+3+-+Christea+dan+Andi (1). Modernisasi, 9(2), 106–119. https://doi.org/https://doi.org/10.21067/jem.v9i2.201
Funga, Y. I., Joseph, & Sambu, K. (2023). The Role Of Servant Leadership In The African Church Environment. International Journal of Scientific and Research Publications. https://doi.org/10.29322/ijsrp.13.03.2023.p13542
Givens, R. J. (2012). The study of the relationship between organizational culture and organizational performance in non-profit religious organizations. International Journal of Organization Theory and Behavior, 15(2), 239–269. https://doi.org/10.1108/IJOTB-15-02-2012-B004
Greenleaf, R. K. (2019). The Servant as Leader. In Leadership. paulist Press. https://doi.org/10.2307/j.ctvpg85tk.36
Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). An Introduction to Structural Equation Modeling (pp. 1–29). https://doi.org/10.1007/978-3-030-80519-7_1
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Hirschman, A. O. . (1970). Exit, voice, and loyalty : responses to decline in firms, organizations, and states. Harvard University Press.
https://www.sabda.org. (1974). Sabda.org. LAI TB. https://sabda.org/
Huang, A. H. (2022). Olah data SEM dengan LISREL, AMOS atau SMART PLS? GLOBALSTATS ACADEMIC: Statistic Consultant for Academic Research.
Huwae, L. H., Chandra Purba, B., Kelana, B., Tinggi, S., Pelita, A., & Ciranjang, H. (2023). Pengaruh Budaya Organisasi terhadap Efektivitas Manajemen Gereja. Jurnal Ilmiah Teologi Dan Pendidikan Kristen, 1(4), 54–68.
J. P. Verma, & Priyam Verma. (2024). Introduction to SPSS and AMOS Software (pp. 13–34).
Jesicca Amelia. (2024). Pengaruh Kualitas Pelayanan Dan Harga Terhadap Loyalitas Pengguna Jasa Angkutan Penyeberangan Dengan Kepuasan Sebagai Variabel Mediasi. Thesis, 3.
Kambey, R. (2022). Kepemimpinan Gereja Berdasarkan Efesus 4:11-16 dan Implikasi dalam Menjalankan Fungsi Kepemimpinan Hamba Tuhan. Jurnal Ilmu Teologi Dan Pendidikan Agama Kristen, 3(1), 18. https://doi.org/10.25278/jitpk.v3i1.577
Kotler Philip, & Keller Kevin lane. (2017). Kualitas Layanan. In Marketing Management (13th ed.). Pearson Publishing.
Lauren, K., & Henson, J. (2021). Jesus as Humble Servant. Biblical Organizational Leadership. https://doi.org/10.1007/978-3-030-69929-1_6
Lontoh, F. O. L., & Chia, P. S. (2023). The Role of Preaching in Congregational Organizational Commitment: GKI Dasa Surabaya’s Case Study. Pharos Journal of Theology, 104(1). https://doi.org/10.46222/PHAROSJOT.10414
Martin B. Dainton. (1994). Gereja dan Bergereja apa dan bagaimana? (M. B. Dainton, Ed.; 1st ed.). Yayasan Komunikasi Bina Kasih.
Matthew, H. (1980). Matthew Henrys Commentary; On the whole Bible in One Volume. In C. L. F (Ed.), Mathew Henrys Commentary (23rd ed., p. 183). Zondervan Publishing House.
Mappanna, A. (2023). Membangun Budaya Organisasi Gereja. https://www.academia.edu/102694716/MEMBANGUN_BUDAYA_ORGANISASI_GEREJA_Oleh_Ampera_Matippanna
Natalia. (2019). Peran Manajemen Gereja dalam Meningkatkan Efektivitas Pelayanan di Gereja Masehi Injili di Minahasa". Jurnal Teologi Fidei et Ratio, 4(1), 45–58.
Pakpahan, B. J. (2022). Partisipasi aktif dalam ibadah online sebagai tanda persekutuan. Kurios, 8(1), 42. https://doi.org/10.30995/kur.v8i1.467
Paulin Maureel Titiheru, Irene Ludji, S. J. (2023). Tinjauan Etika Kepemimpinan Kristen Terhadap Kolegialitas. Jurnal Teologi Dan Kepemimpinan Kristen, 8(1), 1–18.
Phuong Do-Thi, & Ivy Do. (2022). Quantitative Methodology: Applied Modeling by Using AMOS (Step-By-Step. In Quantitative Methodology: Applied Modeling by Using AMOS (Step-By-Step),” (pp. 645–660).
Saiyidi Mat Roni, & Hadrian Geri Djajadikerta. (2021). Data Analysis with SPSS for Survey-based Research. In Data Analysis with SPSS for Survey-based Research (1st ed., Vol. 1). Springer Nature Singapore Pte Ltd. 2021.
Silaban Pantas H. (2019). Laporan Hasil Penelitian PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN WARGA JEMAAT PADA GEREJA RESORT 1 BANUA NIHA KRISTEN PROTESTAN. epository.uhn.ac.id/bitstream/handle/123456789/4779/PANTAS%20(GANJIL%202018_2019).pdf?sequence=3
Simon and Poluan. (2021). Model Kepemimpinan yang ideal dalam penataan Organisasi. SHAMAYIM: Jurnal Teologi Dan Pendidikan Kristiani, 1(2), 133–147.
Sugiyono. (2023). Metode Penelitian (2nd ed.). Alfabeta.
Tambunan, L. A. (2022). Analisis Gaya Kepemimpinan Perempuan di Era Modern.
Tambunan, L. A. (2025a). Hubungan Kualitas Layanan Gereja terhadap Loyalitas dan Komitment Jemaat. https://www.academia.edu/129795674/Hubungan_Kualitas_Layanan_Gereja_terhadap_Loyalitas_dan_Komitment_Jemaat
Tambunan, L. A. (2025b). Kepemimpinan Hamba dalam Konteks Pelayanan Gereja: Sebuah Kajian Teologis dan Praktis. https://www.academia.edu/129788598/Kepemimpinan_Hamba_dalam_Konteks_Pelayanan_Gereja_Sebuah_Kajian_Teologis_dan_Praktis_Oleh
Tanugraha, Y., Yulien, F., Havish, F., & Hadi, T. (2024). Servant Leadership: Biblical Evidences and Path to Organizational Effectiveness. Indonesian Journal of Christian Education and Theology. https://doi.org/10.55927/ijcet.v3i4.11949
Theofilus, J. A., & Tamburian, H. H. D. (2020). Gaya Komunikasi Pemimpin Jemaat Gereja Every Nation Jakarta dalam Membangun Loyalitas Jemaat. Koneksi, 4(2), 352. https://doi.org/10.24912/kn.v4i2.8180
Titiheru, P. M., Ludji, I., & Julianto, S. (2023). Tinjauan Etika Kepemimpinan Kristen Terhadap Kolegialitas Pelayan Di GPIB ATK Ambarawa. HARVESTER: Jurnal Teologi Dan Kepemimpinan Kristen. https://doi.org/10.52104/harvester.v8i1.111
Yengkopiong, J. P. (2023). Biblical Foundation of Servant Leadership: An Inner-Textural Analysis of Mark 10:41-45. East African Journal of Traditions, Culture and Religion, 6(1), 40–55. https://doi.org/10.37284/eajtcr.6.1.1212
Zhang, J. (2023). A STUDY ON THE IMPACT OF ORGANIZATIONAL SUPPORT ON EMPLOYEE LOYALTY: USING ORGANIZATIONAL IDENTITY AS A MEDIATION. In The EUrASEANs: journal on global socio-economic dynamics (Vol. 6, Issue 43). https://www.euraseans.com/6
Zwijze-Koning, K., & De Roest, H. P. (2023). Auditing Congregational Health: Exploring Members’ Well-Being in the Church and Commitment to the Congregation. Religions, 14(10). https://doi.org/10.3390/rel14101236