PERAN STRATEGIS SISTEM MANAJEMEN PENGETAHUAN DALAM TRANSFORMASI DIGITAL ORGANISASI: TINJAUAN SISTEMATIS LITERATUR

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Published May 15, 2026
DOI https://doi.org/10.37081/ed.v14i2.7903

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Edvan Tazul Arifin
Telkom University
Salma Salsabila Firdauz
Telkom University
Najwa Najwa
Telkom University
Leonardus Wahyu Wasono
Telkom University

Abstract

Transformasi digital telah mendorong organisasi untuk mengelola pengetahuan secara lebih sistematis agar mampu beradaptasi dan mempertahankan keunggulan kompetitif. Dalam konteks tersebut, Knowledge Management System (KMS) berperan penting sebagai sarana pengelolaan pengetahuan berbasis teknologi. Penelitian ini bertujuan untuk mengkaji peran strategis KMS dalam mendukung transformasi digital organisasi, mengidentifikasi faktor-faktor yang mempengaruhi keberhasilan implementasinya, serta menganalisis dampak penerapan KMS terhadap kinerja dan kapabilitas organisasi. Metode yang digunakan adalah Systematic Literature Review (SLR) dengan mengacu pada pedoman PRISMA terhadap artikel ilmiah yang dipublikasikan pada periode 2016–2020 dan bersumber dari basis data Scopus, Google Scholar, dan Web of Science. Hasil kajian menunjukkan bahwa KMS berperan sebagai enabler strategis transformasi digital melalui dukungan terhadap pengambilan keputusan berbasis pengetahuan, inovasi, dan pembelajaran organisasi. Keberhasilan implementasi KMS dipengaruhi oleh keselarasan strategi, dukungan kepemimpinan, budaya berbagi pengetahuan, kesiapan teknologi, serta kapabilitas sumber daya manusia. Selain itu, penerapan KMS terbukti memberikan dampak positif terhadap peningkatan kinerja, inovasi, dan daya saing organisasi dalam menghadapi dinamika lingkungan digital. Penelitian ini menegaskan bahwa KMS merupakan aset strategis yang berperan penting dalam keberlanjutan transformasi digital organisasi.

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[1]
E. T. Arifin, S. S. Firdauz, N. Najwa, and L. W. Wasono, “PERAN STRATEGIS SISTEM MANAJEMEN PENGETAHUAN DALAM TRANSFORMASI DIGITAL ORGANISASI: TINJAUAN SISTEMATIS LITERATUR”, JURNAL EDUCATION AND DEVELOPMENT, vol. 14, no. 2, pp. 219-225, May 2026.
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Vol 14 No 2 (2026): Vol 14 No 2 Mei 2026
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Artikel
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